Shipping, Returns, and FAQs
How long does my order take to ship?
Most items are made to order, please allow 5-10 days to create your order. We do our very best to create and ship out orders as soon as possible. Delivery within the U.S. is usually 2-8 days, but may vary based on location and weather.
Do you offer international shipping?
Currently we only offer shipping to the United States.
What is your return policy?
While we do our best to accurately describe our products, we know that sometimes things change. If you’d like a refund, please contact us within 14 days of receiving your item at themullinixcollective@gmail.com. Items must be shipped back in new condition, at buyers expense, within 30 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Do you take custom orders?
At this time, custom orders/commissions are not accepted. In the future, this may change, but due to the nature of my business, I am only selling what I’ve had the time to make on crochet items, and 3D printed items are made to order from the items that are currently listed for sale.